Frequently Asked Questions
Everything you need to know about our premium mulberry silk collection.
What quality of silk does Ravella use?
We exclusively use 100% Grade 6A Long Strand Mulberry Silk with a thickness of 22 momme, ensuring the perfect balance of durability, shine, and a luxurious feel.
How should I care for my silk garments?
To preserve the natural fibers, we recommend hand washing in cold water with a pH-neutral liquid detergent. If using a machine, select the delicate cycle and use a mesh laundry bag. Always air dry out of direct sunlight.
Do you offer international shipping?
Yes, Ravella Luxury Silkwear ships worldwide. International delivery typically takes 7-14 business days depending on your location and local customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, silk sleep masks and intimates cannot be returned unless defective.
Are your silk dyes eco-friendly?
Absolutely. All our silk products are dyed using non-toxic, OEKO-TEX Standard 100 certified dyes, ensuring they are safe for your skin and the environment.
How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey.